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Venus Travel Support

Page Cancel

This policy applies to all tours, sightseeing activities, experiences, and related services provided directly by Venus Travel or sold through the Venus booking system.

By completing the payment, the customer confirms that they have read, understood, and agreed to the cancellation and refund terms below.
01

Standard Cancellation Policy

According to Venus Travel's rules:

  • Cancel at least 24 hours before the tour/activity start time: You will receive a 100% refund (full refund).
  • Cancel within 24 hours before the start time, or do not show up (no-show): No refund.

Cancellation time basis: The departure time shown in the booking confirmation.

Time zone: All times follow the local time where the tour takes place. For tours in Vietnam: GMT+7.

02

Refund Process and Method

  • If you cancel within the allowed time, the refund will be processed using the same payment method you used to book the service.
  • The refund processing time depends on the bank or card provider, usually within 3 to 10 working days.
  • In some cases, customers may choose to receive the refund as a Venus Travel credit or voucher for future bookings, if available at the time of cancellation.
03

Special Cases and Notes

  • Some special tours or activities, such as private tours, multi-day tours, customized tours, event tickets, or peak season services, may have different cancellation terms. These will be clearly stated in the product description at the time of booking.
  • If the supplier or Venus Travel must cancel the tour due to force majeure or operational reasons, customers will receive:
    • 100% refund, or
    • Support to change to another departure date upon agreement.
  • Flexible upgrade packages, if any, are additional services and are not covered by the standard cancellation policy.