Privacy Policies

Venus Travel respects your privacy. We are committed to protecting and securing the privacy of the personal information you provide to us when you access our websites seriously.

Please read the following privacy policy (Privacy Policy) to understand how we use and protect your personal information, what information may be collected when visiting the site, how this information is used by us, how such information may be shared with a third party, and how you can edit, update, correct or delete such information.

We hope that this will help you make an informed decision about sharing personal information with us.

1. What Information do we collect about you?

1.1. Financial Information

Upon your confirmation of booking with us, a deposit/ full payment is required. To facilitate the payment between you and us via online form, we have links with payment gateways (such as 9Pay, Paypal, etc.). The transaction will be processed by Venus Travel and third parties with the highest security to ensure the absolute safety of your account information.

We ask that you do not email or send in writing your payment card details to us or any of our partners at any time.

We are not responsible for the privacy practices of third-party including payment providers, so you should review any privacy policy of payment providers to satisfy yourself as to how they protect and handle your personal information.

1.2. Photo and Video

Image rights of individuals are the moral rights of each person and are recognized and protected by law. When you are travelling with us, any photos taken by Venus Travel staffs (including employees and tour guides, drivers…) not be used for marketing purposes without your prior knowledge.

On some occasions, if we need to obtain your photos & videos to use in our marketing materials, we ensure that all of our customers are notified prior to travelling on our trips. In the case if you do not wish for your photograph to be taken at any time, or to be included in any video, please let us know before your travelling.

Whilst we take every precaution to protect your privacy, we are not responsible for passengers who may take your photograph or video you without our knowledge.

1.3. Marketing and Other Interactions

This includes personal data which is gathered for the purposes of market research, such as price comparison information, etc.

1.4. Research

We may contact you to seek your interest in taking part in research projects, surveys feedbacks and interviews.

2. Why do we collect your information?

venusvietnamtravel.com collects and uses your personal information for the purpose consistent and fully compliant with the contents of the “Private Policy”. When necessary, we can use this information to communicate with our clients and partners, and to plan and operate travel services on behalf of our clients, including but not limited to the following uses:

- Sending welcome letters, orders, letters of thanks

- Sending a technical information about security (if yes)

- Supply information of products, services, upcoming events, or employment information (if yes)

- Sending newsletters with personalized information

- Contact you to seek your interest in taking part in research projects, surveys feedbacks and interviews.

- Maintaining ongoing business communications with partners and clients

3. How do we collect your information?

Your information may come to us in a variety of different ways. You may provide information directly to us or our sales agents, travel agents, business partners, including   tour operators and guides, and other third parties (including insurance and medical providers) when communicating via email, phone, letter, web chat or in person…. You may also provide us with your information by filling in an online or printed form, leaving feedback, completing a survey…..Your information may also be provided to us by a friend/family member who is booking on your behalf. 

4. Regulation on “Spam”?

Venus Travel really concerns the problem of Spam (junk mail), the fake identities Email we sent. Therefore, email: venustravelhoian@gmail.com confirm only send email to you when and only when you have to register or use services from our system.

We do not and will not sell your personal information under any circumstances. If you inadvertently receive an unsolicited email from our system due to an unexpected cause, please click on the link from this email disclaimer attached, or notice directly to the website administrator.

5. What are your rights?

If you have registered to receive communications from us and later change your mind, you may contact us to have your name removed from our distributions lists. Our e-newsletter gives you the option to unsubscribe via a link at the bottom of the page. Alternatively, you can contact us via email: venustravelhoian@gmail.com

6. How we keep your information secure?

When you submit your personally information to us, you agree to the terms which we have mentioned above, we will do our utmost to ensure the information of customers in every way possible.

However, due to technical limitations, no data can be transmitted over the internet connection which can be 100% secure. Therefore, we cannot give a firm commitment that the information you give us will be kept confidential absolutely safe, and we cannot take responsibility in the event of unauthorized accessing personal information such as you voluntarily share information with others, etc. If you do not agree with the terms as described above, we recommend that you should not send information to us.

7. Third-Party Links

Our website may include links to third party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. When you leave our website, we encourage you to read the privacy policy of every website you visit.

8. Using “Cookies”

Venus Travel uses cookies as you visit pages on our websites to facilitate some functions such as making a booking or entering a competition. Cookies contain anonymous information only and are never used to retrieve any information about your identity.

9. Policy changes

Venus Travel reserves the right to amend the Private Policy at any time and without notice, and it is your responsibility to review these Terms of Service for any changes.

10. Contact information

We always welcome comments, contact, and feedback from you about the “Private Policy”. If you have questions related please contact us at the email address: venustravelhoian@gmail.com